FAQ
FAQ
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Return Policy:
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help.
Returns
- You have 30 days from the date of purchase to return an item.
- To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging.
- Please include a receipt or proof of purchase with your return
Refunds
- Once we receive your return, we will inspect the item and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original payment method.
- Refunds may take up to 7-10 business days to appear in your account, depending on your payment provider.
Exchanges
- If you received a damaged or defective item, please contact us immediately.
- We will replace the item at no additional cost.
ExchangesShipping Costs
- Return shipping costs are the responsibility of the customer, unless the item is defective or damaged.
How to Return an Item
Contact our customer service team at rewcollectiveapparel@gmail.com.
Provide your order number and details of the item you’d like to return.
We will guide you through the return process.
Shipping Policy :
We aim to deliver your order as quickly and efficiently as possible. Below are the details about our shipping process:
Processing Time
- All orders are processed within 1-3 business days after payment confirmation.
- Orders are not shipped or delivered on weekends or holidays.
- If there are any delays in processing your order, we will notify you via email.
Shipping Methods
- We offer several shipping options, including standard, expedited, and express shipping.
- Shipping costs are calculated at checkout based on your location and the shipping method you choose.
Delivery Time
- Standard Shipping: Typically arrives within 5-7 business days depending on your location.
- Expedited Shipping: Typically arrives within 2-3 business days.
- Express Shipping: Typically arrives within 1-2 business days.
International Shipping
- We currently ship to a limited number of countries. If your location is not listed at checkout, please contact us for more information.
- International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer.
Order Tracking
- Once your order has been shipped, you will receive a tracking number via email to monitor your shipment’s progress.
- You can track your order on the carrier’s website using the tracking number provided.
Shipping Address
- Please ensure that the shipping address is accurate before confirming your order. We are not responsible for lost or delayed shipments due to incorrect address details.
Shipping Issues
- If you have any issues with your shipment, such as delays, damage, or lost packages, please contact our customer service team immediately. We will assist you in resolving the issue as quickly as possible.